Why did I get charged a false alarm fee?
Some cities do charge a fee for sending dispatch for a false alarm. If you feel there has been a mistake, you can contact our Customer Care team and they will be happy to discuss it with you.
Where can I send my payment?
You can set up automatic billing through the Vivint account center or pay by phone by calling 800.216.5232.
If you would like to mail a payment in the U.S., please send it to:
PO BOX 30106
Salt Lake City, Utah
To mail a payment in Canada, please send it to:
Vivint Canada, Inc.
c/o Lockbox 914410
PO Box 4090 STN A
How much does a service visit cost?
A typical service visit costs $49 plus the price of any replacement equipment. However, if you sign up for the Vivint Premium Service Plan for $10 per month, all service visits and related expenses are free.
Can I change my billing date?
Yes. We bill every five days, depending on what is most convenient for you. You can receive your bill on the 1st, 5th, 10th, 15th, 20th, or 25th of the month.
Can I receive a bill in the mail?
For your convenience, we do not send statements or bills by mail. This ensures that you never experience a lapse in coverage. However, you may still send a payment by mail. If that payment is received within three days of your billing date, we will not withdraw funds automatically. And, of course, you maintain complete control of your account at all times.
Does it cost anything to make a payment over the phone or online?
No. Paying a bill online or over the phone is completely free.
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