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Pan + Tilt Camera

With live look-around features, you can remotely view your home in real time with an Internet browser or your smartphone.

Troubleshooting

FAQ

  • What do I do if my recording schedules aren’t working?

    If your camera’s schedules are not working, make sure that your camera is working and that the light on the front is green.

    If everything is working, check and make sure that your schedules are turned on in the Recording Schedules section for your cameras.

    If they still aren’t working, you may need to delete and recreate your recording schedules.

  • Can I install a new camera? or move my old one?

    Normally a Vivint field service professional will install and position your Vivint Pan + Tilt cameras, but after installation you can move your Pan + Tilt cameras wherever you want. If you move your cameras or get new cameras and don’t want to pay for a field service professional to come out, you can always install them yourself.

  • How can I set up pan and tilt preset locations?

    If you own a pan and tilt camera, you can save preset locations to view. Once you’ve preset a location, you can use these settings in the future to position your camera automatically. To learn how to preset a location on your pan and tilt camera, click here.

  • How can I set up a recording schedule for my camera?

    You’ll set up all recording schedules online.

    If you have a Go!Control panel, click here for a tutorial that will teach you how to create recording schedules for your cameras.

    If you have a SkyControl panel, you will manage your recording settings online by clicking on the gear icon and using the Automation controls.

  • What do all the lights mean on my Pan + Tilt Camera?

    Red and Green (solid interchanging): Wireless network connection failed Red (solid): No local or Internet connection Green (Solid): Full internet connection with Alarm.com IP Green (blinking): local network connection with local IP address Blue(solid) Privacy Mode Enabled

  • What if my Pan + Tilt Camera isn’t showing up on my online account or my phone?

    Go to the cameras section on your online account center. If you can’t see any cameras listed, contact our Customer Care team via chat or email for assistance. If you can see cameras listed there but not on your mobile app, log out and back in and it should show up.

  • What if my Pan + Tilt Camera status isn’t displaying correctly online or on my phone?

    If your Pan + Tilt Camera status is not displaying correctly on your phone or the website, check the following to fix the issue: Go to your camera to make sure it is operational and that the LED is green. If it isn’t, unplug and re-plug your camera and wait about 5 minutes to see if it turns green. Check your camera on both your app and online account. If both are working, then the issue is already resolved. If only your computer, app, or neither is working, contact our Customer Care team via chat or email for assistance.

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Call 855.898.8908