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SkyControl Panel 2.0

The Vivint SkyControl panel offers the latest in smart home technology, including a 7” touchscreen, a new mobile app, on-screen video, and faster updates.

FAQ

  • Can I connect my Space Monkey to my panel?

    Yes! Click here to find out how.

  • What do the LED light colors mean on my panel?

    The home button on your panel will glow different colors depending on the status of your home. When the home button glows green when your home is ready to arm. When your home is armed, the home button will glow red. When your home is not ready to arm, the home button will glow orange.

  • Why does the menu bar along the bottom of my panel change?

    The menu along the bottom of the screen will change to reflect the status of your home. In the left corner, there will be a house icon that reflects whether your home is unarmed, armed staying or armed leaving. In the middle, the current temperature of your home will be reflected, and in the right corner there is a static menu icon.

  • What happens when an alarm is triggered?

    The alarm processes will vary state by state, but in general:


    When a Fire Alarm is triggered we will:

    1. Your 1st contact number will be called.
    2. If there is no contact, we will dispatch your local Fire Department.
    3. After attempting to dispatch all contact numbers will be called in order to notify you of our actions.


    When a Medical Alarm is triggered we will:

    1. Connect over your panel (or— Contact you over our Vivint Live system) if available. When not available we will attempt your first contact number.
    2. If there is no contact over the panel or reached at the 1st contact number, we will dispatch a local agency.
    3. After attempting to dispatch all contact numbers will be called in order to notify you of our actions.


    When a Duress Alarm is triggered we will:

    1. Connect over your panel (or— Contact you over our Vivint Live system), listening in for 30 seconds.

    2. If no suspicious activity is heard, the operator will disconnect from the panel and dispatch the local agency.

      If suspicious activity is heard, the operator will stay on the line, having another operator dispatch the local agency.


    3. After attempting to dispatch all contact numbers will be called in order to notify you of our actions.


    When a Panic Alarm is triggered we will:

    1. Connect over your panel (or— Contact you over our Vivint Live system).
    2. If there is no contact, your 1st contact number will be called.
    3. If there is no contact, your 2nd contact number will be called.

    4. Note: The 2nd contact number is only called before dispatch if it is also defined as a site number.


    5. If there is no contact we will dispatch a local agency.
    6. After attempting to dispatch all contact numbers will be called in order to notify you of our actions.


    When a Burglary Alarm is triggered we will:

    1. Connect over your panel (or— Contact you over our Vivint Live system).
    2. If there is no contact, your 1st contact number will be called.
    3. If there is no contact, your 2nd contact number will be called.
    4. If there is no contact at either number we will dispatch a local agency.
    5. After attempting to dispatch all contact numbers will be called in order to notify you of our actions.

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Call 855.898.8908