• Verify Rep

Vivint Smart Home App

The Vivint Smart Home App always connects you to what really matters. Remotely control your home from anywhere so you can always be connected.

FAQ

  • Why am I getting texts instead of push notifications?

    If you are currently signed out of your Vivint Smart Home app, you will receive text notifications of system events rather than push notifications from the app. In order to receive push notifications, make sure you are logged into your app .

  • What can I do with the Vivint Smart Home App?

    The Vivint Smart Home app gives you access and control to your home from anywhere. Using the mobile app, you can adjust the temperature of home, lock and unlock doors, arm or disarm your system, view live and recorded video feed, access your system history and more.

    Click here to see an overview video of the Vivint Smart Home app.

  • Is there a way to get a quick update on my home's status from the Vivint Smart Home app?

    Yes! You can check the status of all of your sensors by tapping the settings icon in the top right corner of the home screen. You can also view the recent activity in your system by tapping the clock icon in the bottom right corner to load your activity feed.

  • What if I have multiple door locks? Is there a way to lock them all at once?

    Yes. If you have 3 or more door locks, a toggle will appear on the home screen that gives you the option to lock all your doors at once. Swipe up to access your individual door locks.

  • Are there automation rules that I can set up for my home?

    Vivint aims to make it easy to live a simply smarter life, and one way that is accomplished is through automation. That's why we've created automation rules you can easily configure to fit your lifestyle from your mobile device. Click here to learn how to create custom rules.

  • What can an Admin user do that a standard user can't?

    Admin users can create and manage new users, change system settings, and configure automation rules, as well as control all the devices in your home. Standard users can only adjust thermostats, arm and disarm the security system, and control locks and lighting modules.

  • Is there a way I can be notified on my mobile device when something happens in my home?

    To always stay connected to your home, you can be notified when anything out of the ordinary happens. For example, if you had to leave the kids home alone for a night, you can be notified if a door or window is left open. Click here to learn how to create custom notifications.

  • Will Smart Assistant use my previous schedule preferences?

    Yes, Smart Assistant will take into account your previous schedule preferences to create your state temperature settings. However, if you are a new customer and never had schedules, Smart Assistant will help you set your preferences with defaults. If you would like to change your temperature preferences, click here to learn how.

  • Does Smart Assistant arm my home when I'm away, sleeping or on vacation?

    No, Smart Assistant will not arm your system for you. It will, however, notice when you arm to help decide when to conserve energy.

  • What is Smart Assistant?

    Smart Assistant is a learning intelligence that uses the sensors in your home and the status of your SkyControl (armed/disarmed) to determine if you are home and adjusts your thermostat for you. You can also enable the location services on your mobile phone to help Smart Assistant know when you are home or away. It will learn when you wake up, get home from work, go to bed for the night and much more in order to keep your home at a comfortable temperature when you are there and conserve energy when you’re not. Smart Assistant will also detect if you are on vacation so you don’t have to worry about adjusting the thermostat before you leave.

Can’t find what you were looking for?

Call 855.898.8908