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SkyControl™ 1.0

The Vivint SkyControl offers the latest in smart home technology, including a 7” touchscreen, a new mobile app, on-screen video, and faster updates.

FAQ

  • What can I do from my SkyControl panel?

    You will be able to manage all of the Vivint devices in your home from your SkyControl panel. From the home screen, tap ‘Devices’ and you will be brought to a screen where all of your devices are listed.

    From your Vivint SkyControl panel, you can also:

    • Add or change user codes
    • Adjust brightness and volume
    • Arm/Disarm your system
    • Bypassing zones
    • Access System History
    • Manage Your Account
    • Manage PINs
    • Program Your Thermostat
    • Manage Videos
    • And more

  • My Vivint SkyControl panel is displaying the temperature in Celsius and I prefer Fahrenheit, can I change it?

    Your Vivint SkyControl panel will display either Celsius or Fahrenheit degrees depending on what you prefer. If your panel is displaying a temperature degree unit you are not used to seeing, you can easily change it. From the home screen, tap settings, enter your four-digit passcode and tap panel devices, scroll down and toggle the temperature display units to your preference.

  • How do I add a new user code?

    Adding a user code on Skycontrol will not differ significantly from Go!Control panel. To learn how to add a user code on your Vivint SkyControl panel, click here.

  • What is the difference between the two buttons on the front of my panel?

    The button to the left is the Panic Button—it’s there in case of emergency. When you press the button, three options will appear on your touchscreen panel: Panic, Fire or Emergency (medical). The button to the right is the Home Button. This button will always return you to the home screen of your panel, allowing you to access either Services (home automation) or Security. Use this button to return “home” from anywhere or turn on your screen if it ever darkens. If the Home button is green, your system is disarmed. Likewise if the Home button is red, your system is armed.

  • How do I access my system history?

    Your touchscreen panel keeps a log of every event that happens in your system. Each event is marked with the date and time that the event occurred, and your system history display can be filtered to show only selected events. To learn how to access your system activity history, click here.

  • Can I create schedules for my thermostat from my panel?

    Yes, easily. Click here for detailed instructions to create thermostat schedules from your Vivint Sky panel.

  • What can I expect in an alarm situation?

    When a Fire Alarm is triggered we will:

    1. Your 1st contact number will be called.
    2. If there is no contact, we will dispatch your local Fire Department.
    3. After attempting to dispatch all contact numbers will be called in order to notify you of our actions.

    When a Medical Alarm is triggered we will:

    1. Vivint will attempt to contact you through your panel with Vivint Live to confirm the alarm if available.
    2. If there is no contact over the panel or reached at the 1st contact number, we will dispatch a local agency.
    3. After attempting to dispatch all contact numbers will be called in order to notify you of our actions.

    When a Duress Alarm is triggered we will:

    1. Vivint will attempt connection over your panel with Vivint Live, listening in for 30 seconds.
    2. If no suspicious activity is heard, the operator will disconnect from the panel and dispatch the local agency.

      If suspicious activity is heard, the operator will stay on the line, having another operator dispatch the local agency.

    3. After attempting to dispatch all contact numbers will be called in order to notify you of our actions.

    When a Panic Alarm is triggered we will:

    1. Vivint will attempt to contact you through your panel with Vivint Live to confirm the alarm and ask for your verbal password.
    2. If there is no contact, your 1st contact number will be called.
    3. If there is no contact, your 2nd contact number will be called. Note: The 2nd contact number is only called before dispatch if it is also defined as a site number.
    4. If there is no contact we will dispatch a local agency.
    5. After attempting to dispatch all contact numbers will be called in order to notify you of our actions.

    When a Burglary Alarm is triggered we will:

    1. Vivint will attempt to contact you through your panel with Vivint Live to confirm the alarm and ask for your verbal password.
    2. If there is no contact, your 1st contact number will be called.
    3. If there is no contact, your 2nd contact number will be called.
    4. If there is no contact at either number we will dispatch a local agency.
    5. After attempting to dispatch all contact numbers will be called in order to notify you of our actions.

  • What does ‘Status = Not Ready’ mean?

    The Not Ready status is a system status displayed by the home button on your touchscreen panel. If any sensor in your system is open and the system is not ready to arm, the home button will flash orange.

  • How many unique users can I add to my system?

    You can add up to 48 unique user ID codes to your system.

  • Why will my panel beep?

    Occasionally, your panel may beep alerting you that something may not be working correctly on your system. These alerts can be things such as a sensor that has a low battery or a door lock that is not successfully communicating with your system. If you have any of these alerts, tap the hazard icon in the top left corner. A drop down list will appear where you can see details about each alert. After viewing the alert, the panel will no longer beep and the hazard icon will no longer flash but the alert will remain in the list until the problem condition is resolved. If you need help resolving any of these issues, visit support.vivint.com or contact our Customer Care team for assistance.

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