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Smart Thermostat

Your Vivint Smart Thermostat will save money and energy when you make the most of its scheduling options and remote access via your smartphone or tablet.

FAQ

  • What do I do if the temperature on my thermostat is reading Celsius when it should be reading Fahrenheit (or vice versa)?

    We have created a detailed tutorial explaining how to switch the temperature display unit on your thermostat. To use this tutorial, click here.

  • What do I do if my schedules aren’t working?

    If your schedules aren’t functioning correctly, there are few things you can do.

    Go to your thermostat and make sure it is operational.

    Check and see if you can change the temperature manually from either your app or online account. If they’re both working, then delete your heating and cooling schedules and recreate them (If you have a Go!Control panel, click here to recreate them.

    If neither of these steps work, contact our Customer Care Team via Chat or Email for assistance in resolving this issue.

  • What do I do if the calibration on my thermostat seems off?

    If your thermostat is reading 72°F but it feels like 70°F to you, you can adjust your calibration to read 70. We have created a detailed tutorial explaining how to adjust the calibration on your thermostat. To use this tutorial, click here.

  • Are there any preset schedules available to me?

    We’ve created several pre-set schedules that you can apply to your thermostat to save money or just to save time from creating your own schedules. To learn how to use a pre-set schedule, click here.

  • What do I do if my thermostat screen is blank?

    First, check the batteries. Are they facing the right direction? Are they fully charged? If you haven’t changed the batteries in a while, or haven’t changed all the batteries at once, there may not be enough power to cause the thermostat to power up.

    If you feel your batteries are depleting too quickly, this may be caused by your thermostat having the incorrect firmware version.

    If your batteries are fully charged and inserted correctly and you are still experiencing issues, or if you think your thermostat has an incorrect firmware version, contact our Customer Care Team via Chat or Email to help correct this issue.

  • What do I do if the temperature isn't updating correctly?

    If the temperature is not displaying correctly on your phone or the website, complete the following steps to fix the issue: Go to your thermostat and make sure it is operational. Check and see if you can change the temperature manually from either your app or online account. If both are working, then the issue is already resolved, if only one or the other works, contact our Customer Care team via chat or email for assistance. If neither of these steps work, give our Customer Care team a call.

  • Why isn’t my thermostat visible?

    If your thermostat isn’t showing up on your online account or mobile device, check the following to fix the issue:

    1. Go to your touchscreen panel.
    2. Choose the Services option.
    3. Choose Thermostats.
    4. If your thermostat is not displayed, then you need to re-add it.
    5. If it is visible on the panel but not the website, contact our Customer Care team via chat or email for assistance.

  • What do I do if my fan won’t turn off?

    There is no way to turn the fan OFF. It can only be set to ON or AUTO. In the ON setting, the fan will blow continuously, regardless of temperature. In the AUTO setting, the fan will turn on to accommodate the desired temperature settings. If you turn the entire thermostat off, the fan will also be off.

  • My thermostat changes target temperature autonomously. How do I fix this?

    First, check your thermostat schedules. If you have schedules set, but want to manually adjust your thermostat, it will only last for an hour before reverting back to the set schedule. If this isn’t the case for you, you’ll have to unmate the thermostat from the panel and reset it. This will refresh the network and help the thermostat communicate properly with ADC. Contact our Customer Care team for assistance with resetting your thermostat. *Note: Resetting the thermostat will default HVAC Setup to restore original settings for “electric” HVAC system switch.

  • What do I do if my thermostat is not heating and cooling the way it should?

    If your thermostat is not heating or cooling like it should, check the following: On your thermostat, make sure that the mode corresponds to the setting that you want. If you want it to be cooling, make sure it’s in cooling mode. If it’s not, press the Mode button until the thermostat is in the right mode. If the mode is correct, check online to make sure the mode is also correct there. Change if necessary. You can also restart your thermostat, or change the batteries. If any of these fixes do not correct the issue, please contact Customer Care for assistance.

  • What is the benefit of creating schedules for my thermostat?

    Schedules are a great way to help you save money and conserve energy. Through your online account, you can program your own schedules or use our preset schedules to set your thermostat automatically during certain times of the day, week or month. You can even enable the new Smart Schedule that shows patterns based on your system's history of when you are most likely to be home.

  • What if my temperature isn’t displaying correctly online or on my phone?

    If the temperature is not displaying correctly on your phone or the website, complete the following steps to fix the issue: Go to your thermostat and make sure it is operational. Check and see if you can change the temperature manually from either your app or online account. If the adjusted temperature is not reflecting correctly, try deleting your app and reinstalling it. If neither of these steps work, contact our Customer Care team via chat, email, or phone for assistance.

  • What if my thermostat isn’t showing up on my online account or my phone?

    Go to your touchscreen panel. Choose the Home Services option. Choose Thermostats. If your thermostat is not displayed, then you need to re-add it. If it is visible on the panel but not the website, contact our Customer Care team via chat or email for assistance.

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