Adjust Visitor Detection Settings
Every porch and front door is different, and each require unique visitor detection settings to cover what you want monitored. There are three settings that affect motion detection by your Doorbell Camera and below is a description of what each setting is and how to optimize them.
Note: If you have the Smart Hub or SkyControl Firmware version 3.10.9 and above, you won't have an option to adjust these settings. Don't worry, these settings are adjusted automatically do you don't have to do it manually.
1Go to your SkyControl panel and tap the camera icon
2Tap your Doorbell camera
3Tap the settings icon in the top right corner
4Enter your 4-digit PIN
5Scroll down and tap 'Visitor Detection settings'
6Tap 'Detection settings'
7Use the touch screen to adjust the size and placement of the motion detection area. The three horizontal bars in the bottom right corner of the box can be used to stretch and shrink the size of the box. Use the sliders on the right to adjust the sensitivity and person detection
Motion Detection Box: This is the area in which your camera looks for motion. For optimum results, it is best to have a smaller box that is located where someone is most likely to pass through. The larger the box is, the more likely you are to get false motion detection. It is also best to place your detection box so that it does not include any trees or other plants. If the wind moves the branches, it could cause false visitor detection.
Motion Detection Sensitivity: Motion detection sensitivity is how sensitive your camera is to movement. The sensitivity is best left between a setting of 10-15.
Person Detection Sensitivity: Person detection is Vivint's latest technology that looks specifically for people in the video frame. For best is results, the person detection setting should be left at the default medium setting.
7Go back to the camera settings menu to save your changes
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