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Cancellation Policy

Regardless of where you are in your term, if you wish to cancel your Vivint services, you must provide a written Notice of Cancellation. The Notice of Cancellation must include:

• Date

• Service Number

• Written note expressing desire to cancel

• Valid Signature

You may email, mail (4931 North 300 West, Provo UT 84604-5816) or fax (801-377-4116) your Notice of Cancellation. To accept a cancellation email it must be from the email address associated with your account.

Right of Rescission

After installation, you are given a Right of Rescission (ROR) period, which allows you to cancel your agreement without penalty. Please refer to your agreement to find your ROR.

In Term

If you are within the term of your agreement and your ROR period has expired, you may find a qualified candidate to takeover the remainder of your agreement, or you must payoff the account balance in full. For more information about the account transfer policy, click here or call 1-800-216-5232 x5020.

End of Term

If you wish to cancel your agreement with Vivint at the end of your term, call 1-800-216-5232 x5020. for assistance.

Extenuating Circumstance

At Vivint, we understand that sometimes the unexpected happens. We also know that when the unexpected happens, changes must be made in your life. Because of that, Vivint is proud to offer a cancellation policy that is sensitive to unfortunate circumstances. If a death, bankruptcy, transition to an assisted living home, or other extenuating circumstance is the reason for your decision to cancel Vivint, please call 1-800-216-5232 x5020 for assistance. When you call, please be aware that circumstances that would consider you for special cancellation require specific documentation. Calling in does not always result in being released from your Vivint agreement. Special cancellations are handled on a case-by-case basis.

Active Military Duty

If your active duty military responsibilities are the reason for your decision to cancel your Vivint services, click here to learn more about our military policies.

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