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Moves Policy

Moving? Whether it’s down the street or across the country, Vivint is proud to offer a program that allows you to take your peace of mind with you to your new home.

Schedule an appointment with one of our Moves Specialists by calling 855.695.5400.

If you have been a customer for at least a year and you sign a new agreement for your new residence, the moving fee will be waived. If you choose to remain under your current agreement, you will be charged a $99 move fee. If you have been a customer for less than a year, a $99 move fee will be charged. Vivint will provide you with a “like for like” system in your new residence, meaning we will provide the same number of protection points.* You will need to remove and bring with you your main control panel, any cameras, key fobs, and appliance modules (see “Moving Checklist” links below for specific instructions). Additional charges will apply for upgraded equipment, a new/replacement panel or cameras, or additional points of protection.

Referral

If the new owners of your home are interested in activating a Vivint system, you could be eligible to receive referral credit. Talk with a Moves Specialist for more details.

Moving Checklist

Use the moving checklist to help make your move as easy as possible. Use the SkyControl instructions or the Go!Control instructions to help you pack up your panel.



*Vivint will provide the same number of security points up to a total of 12. Any additional security points may include additional charges.

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