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Natural Disasters & Your Vivint Smart Home System

Natural disasters, including hurricanes, tornados, earthquakes, etc. can be devastating to individuals, their property and entire communities. At Vivint, our first priority is the safety and security of our customers.

During a natural disaster, your smart home system could become damaged or lose connectivity due to loss of power or physical damage. When the dust settles, we want to make sure it is easy for you to get your Vivint Smart Home back up and running.

Running a system test is the best way to determine if your equipment is working properly. Select your panel below for steps on how to perform a System Test:

If you have equipment that needs to be replaced, please contact one of our Smart Home Specialists.

If your entire system is destroyed in a natural disaster and/or you will be displaced from your home as a result of a natural disaster, please contact our Disaster Response team by calling 855-695-5403 or by emailing DisasterResponse@vivint.com. You may qualify for payment deferments and other special services available for natural disaster victims. Situations are accommodated on a case-by-case basis.

Click here for full warranty information.

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