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Recalibrate

Your Vivint door lock may need to be recalibrated if it is not locking all of the way or not locking on command from your touchscreen panel or app. If the lock attempts to lock and is stopped because the door is not shut all the way or there is an obstruction in the way, it can get out of sync with your system and mechanically off-set. You can easily remedy this with a recalibration. Follow the steps below to learn how.
1Slide the cover off of the side of the lock with the latch
2Remove the battery pack by sliding it upward
3With the door open, hold down the lock button and replace the battery pack at the same time. Release the button when the lock starts to lock and unlock itself. The locking and unlocking is the lock recalibrating
4When the is done re-calibrating, test the lock by pushing the lock button and unlocking it with your four digit user PIN
5 If the lock is still not locking properly, contact customer care for assistance

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