Smart Lock (910)
Vivint smart locks communicate wirelessly with your Vivint touchscreen panel, allowing you to lock and unlock your doors from anywhere, receive notifications when someone enters your home, and manage the accessibility of your home.
Do I need to have a user code to lock the door?
Nope! You can lock the door by simply pressing the lock button in the center, no user code necessary.
What is the advantage of having multiple user codes?
Different user codes allow you to know when different members of your family use your door locks. You can have multiple unique codes that you can assign to each family member or temporarily assign to a neighbor, a house sitter, or a guest in your home. Each time someone uses one of your door codes, you can receive an email or text message alert telling you who just used your door lock. You can set up different user codes by following the steps here.
What do I do if my door lock isn’t visible online?
If the door lock isn’t showing up on your online account or mobile phone, click here for troubleshooting steps.
How do I change my batteries?
We've created a detailed tutorial to help you change your Electronic Door Lock's batteries when they get low. To view this tutorial, click here.
Can cold weather affect my door lock batteries?
Yes. Cold weather could deplete your electronic door lock batteries faster than usual. Even within the recommended temperature range, battery performance can still be impacted. If the batteries are already partially drained, it is possible that the batteries will not be able to discharge enough power for the door lock to operate in excessively cold weather.
Here are some great tips for increasing battery efficiency during cold weather.
What do I do if my door lock isn’t locking or unlocking?
If your door lock isn’t working, check the following: Check for low batteries. If the red light on the back of your door lock is blinking, you’ll need to replace your batteries with four new AA batteries. Check to see if the key turns in the lock. If it does, you have an issue with either your user codes, batteries, or communication. If it’s either of the first two, re-add your user codes or replace the batteries. If it’s a communication issue, check trouble-shooting for not receiving commands. If the key doesn’t turn, check for physical obstructions to the lock or in the door jamb. We may need to send out a technician for repairs. If none of these fixes or explains the problem, contact our Customer Care team via chat or email for assistance.
What do I do if my door lock is not receiving mobile or online commands?
If your door lock isn’t receiving commands from your app or your online account or if the status is not displaying correctly, check the following steps to fix the issue: Go to your door lock and make sure it is operational. Try locking or unlocking it with your codes. Check and see if you can lock or unlock the door lock from either your app or online account. If both are working, then the issue is already resolved. If none of these steps work, contact our Customer Care team via chat or email for assistance.
Why are my remote commands delayed?
The battery power may have dropped to 40% or lower, causing the door lock to respond slowly or stop responding to remote commands. Also the panel’s signal may be too weak to accept command signals at that time.
What if my rules aren't working?
If your door lock rules aren’t working, check the following to fix the issue: Go to your door lock and make sure it is operational. Try locking or unlocking it with your codes. Check and see if you can lock or unlock the door lock from either your app or online account. If both are working, then the issue is already resolved. Try deleting and recreating your rules online to reset them and check if they work. If none of these steps work, contact our Customer Care team via chat or email for assistance..
Why is there a red flashing light on my key-pad?
If your door lock is beeping and the buttons are red, this means that there’s been some kind of error. This can happen if you’ve tried an incorrect door lock code too many times or if you’ve programmed a new code incorrectly. Complete the following to fix it:
First make sure you’re using the right code and that the code is currently programmed into your door lock. If it’s not, re-add the code.
If it keeps on beeping every time you try a correct code, wait five minutes for your lock to reset.
If the door is flashing red after the code has been entered, this means your batteries are low, and you will need to replace them.
If neither of these works, contact our Customer Care team via chat or email for assistance.
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