- Change a User Code ›
- Arm/Disarm Your System ›
- Activate Emergency Services ›
- Clear Severe Weather Alerts ›
- Run a Cell Test ›
- Add a Z-Wave Device ›
- Access System History ›
- Acknowledge Alerts ›
- Add a New User ›
- Adjust the Backlight Timeout ›
- Adjust the Brightness & Volume ›
- Calibrate Touchscreen ›
- Clean the Touchscreen ›
- Clear Alarms ›
- Customize Chime Settings ›
- Delete a User ›
- Activate Test Mode ›
- Set the Date & Time ›
- Solve RMNF (Radio Modem Network Failure) ›
- Turn Chime On/Off ›
- Use Vivint Live ›
- Bypass Sensors ›
- Get System Back Online ›
- Replace Cell Unit ›
What is a duress code and how do I use it?
The duress code is for situations when you need emergency personnel sent to your home but don’t want to alert an intruder that you are calling for help. For example, if you are being forcibly held in your home and need to “disarm” your panel, you can use this code to stop the panel from beeping while simultaneously alerting Vivint that you are in distress and need immediate assistance. When Vivint receives a duress code, we immediately dispatch the police to your home without attempting to contact you further.
What will happen if I press the panic button on my Vivint Go!Control panel?
The panic button is there in case of emergency. When you press the button, three options will appear on your touchscreen panel: Panic, Fire, or Emergency (medical). Depending on the type of emergency, Vivint will respond accordingly: If you press the Panic button, an audible alarm will sound through and a Vivint monitoring professional will use Vivint Live to speak to you directly through your touchscreen panel. If you press the Fire button, an audible alarm will sound and the monitoring station will dispatch the fire department. The Fire button will not trigger Vivint Live, but a Vivint representative will contact you using the emergency contact number you provided. If you press the Emergency button, an audible alarm will sound and Vivint Live will be triggered. All three local authorities, Police, Fire, and Ambulance, will be dispatched.
Will the installation of my Vivint Go!Control panel damage my walls?
Field service professionals drill only two holes through the entire installation process: one to link the Go!Control touchscreen panel to your home’s power grid and one in your door frame if you choose to install recessed door sensors. These holes are unobtrusive and cannot be seen once the products are installed. Other sensors and detectors are installed using a couple of screws, similar to hanging a picture on your wall.
What is a secondary passcode?
You can create secondary verbal passcodes for situations when you would like to allow family members, relatives, or house sitters into your home. Secondary passcodes can validate a secondary user of your system and also turn off a false alarm. You can add or drop secondary codes at any time, but only the primary passcode can make changes to your account.
Why do I need a verbal passcode?
In case of an emergency, Vivint needs to be able to validate that we are talking to you over Vivint Live. That is why we require a verbal passcode. This passcode can also be used to turn off a false alarm. We encourage you to choose a passcode that is personal and easy for you to remember.
Sometimes when I arm my system, my doors or windows trigger false alarms. Is there a way to get around this?
To prevent open sensors from triggering an alarm when you arm your system, you can either manually or automatically bypass them through your Vivint Go!Control panel.
We've created detailed tutorials explaining how to bypass sensors. To view these tutorials, click here.
What all can I do from my panel?
There are many things you can do from your panel, including:
- Arm/disarm your system
- Change master and user codes
- Customize chime settings
- Bypass sensors
- Access emergency services
- Acknowledge alerts
- Clear alarms
- See and clear severe weather alerts
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