Vivint Ping™ Camera
Clearly see what’s going on at home day or night with night vision and full HD movie quality video in 1920x1080 resolution. With a 155 ̊ wide-angle view of any room, you'll never miss a moment.
What is Privacy Mode?
Privacy mode allows you to temporarily disable your camera’s remote viewing and recording capabilities. While in Privacy mode, your camera will display a blue screen on your online account and mobile app.
What if my Fixed Camera isn’t showing up on my online account or my phone?
Go to the cameras section on your online account center. If you can’t see any cameras listed, contact our Customer Care team via chat for assistance. If you can see cameras listed there but not on your mobile app, log out and back in and it should show up.
Can I install a new camera or move my old one?
Normally a Vivint Smart Home Professional will install and position your Vivint Ping cameras, but after installation you can move your Ping cameras wherever you want. If you move your cameras or receive a new camera and would like to learn how to, you can always install them yourself.
What do I do if my recording schedules aren’t working?
If your Ping camera’s schedules are not working, make sure that your camera is working and that the light on the front is green.
If everything is working, check and make sure that your schedules are turned on in the Recording Schedules section for your cameras.
If they still aren’t working, you may need to delete and recreate your recording schedules.
How can I set up recording schedules for my Ping camera?
You’ll set up all recording schedules online. Click here to learn how.
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