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Camera Offline

If are you having problems viewing the video feed from your outdoor camera, there are a couple things you can do to resolve the issue.

Reboot the camera
  • Tap the camera icon from the home screen of your panel
  • Tap your outdoor camera
  • Tap the settings icon
  • Enter your 4-Digit PIN
  • Scroll down and tap 'Reboot camera'
  • If you are unable to reboot the camera from the panel, unplug the camera for 30 seconds, then plug it back in
  • Alternatively, you can flip the switch in your breaker box to turn the camera off and then back on

Reboot your router
  • Unplug your router
  • Wait 30 seconds
  • Plug the router back in
  • Wait five minutes and then check the live feed of your camera

Lower the video quality
  • From the home screen of your panel, tap the camera icon
  • Tap your Outdoor Camera
  • Tap the settings icon in the top right corner
  • Enter your 4-Digit PIN
  • Scroll down and tap 'Video settings'
  • Use the slider at the top to lower the video quality to improve live feed speed
  • Check the live feed in the app to see if the live feed loads

If you are unable to view your camera after following the steps above, contact one of our Smart Home Specialists for additional support.

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