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Commands Not Working

If your commands* to Alexa to control your Vivint SkyControl system are not working, please check the following to resolve the issue.

* Not available in Canada

1Make sure that both Vivint Smart Home skills are enabled in your Alexa app. Click here to learn how to enable the skills.
Once the skills are enabled, you will need to link all of the names of the devices in your home in order for your commands to work. Go to your Echo device and say "Alexa, discover my devices"
2For commands to control your security system, you will need to say “Alexa, tell Vivint (vi-vint) to…” prior to saying commands. For commands to control automation devices such as lights, thermostats, or cameras, you do not need to say "ask Vivint." Simply say, "Alexa, show me my doorbell camera."
3Make sure you are using a valid command for your Vivint system. Click here to see a list of compatible commands
4Make sure your Vivint system and Echo device are connected to the same home Wi-Fi network

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