Loss of Supervision
If your touchscreen panel can’t find your door/window sensor for whatever reason, this means your sensor isn’t being monitored. To make sure your door/window sensor is being monitored, check for all of the following:
If your sensor has a history of low battery life, the battery may be dead and needs to be replaced.
Make sure that the sensor is within approximately 200 feet of your panel. If a sensor is more than 200 feet from your panel, then it is out of range and additional equipment needs to be installed.
You can also try taking off the cover on your sensor and then putting it back on.
If none of these scenarios explains why your sensor is not connecting to the panel, contact our Customer Care Team via Chat or Email for assistance.
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