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Sending False Alarms

If your recessed door sensor is experiencing false alarms, it’s usually because the magnet or the sensor has fallen out of the doorframe. If you’re experiencing difficulties reattaching your sensor to the doorframe, call Customer Care for assistance. Also note that storms or strong wind can sometimes push doors slightly open in the doorframe, which can create a gap between the sensor and the magnet. A space more than a quarter of an inch will trigger a false alarm.

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