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If your touchscreen panel can’t find your firefighter device for whatever reason, this means it isn’t able to communicate with Vivint’s touchscreen panel. To make sure your firefighter sensor is communicating, check the following:

1 Perform a System Test
2 If your sensor has a history of low battery life, the battery is probably dead and needs to be replaced
3Make sure that the sensor is within approximately 200 feet of your panel. If a sensor is more than 200 feet from your panel, then it could possibly be out of range and additional equipment needs to be installed
4Make sure that the sensor is within approximately 200 feet of your panel. If a sensor is more than 200 feet from your panel, then it could possibly be out of range and additional equipment needs to be installed

If none of these explains why your sensor isn’t connecting to the panel, contact our Customer Care team for assistance.

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