Loss of Supervision
If your touchscreen panel is giving a Loss of Supervision alert for your flood/freeze sensor, this means it isn’t able to communicate with the device. To make sure your sensor is communicating, check the following:
1 Select your panel below for steps on how to perform a System Test:
here for steps on how to change the battery.
2If the battery has already been changed, or is less than a month old, check the distance between the sensor and your panel. The flood/freeze sensor has a range of 200 feet over open air. Any walls, shelves, etc. will reduce the signal range. If distance or structural interference is preventing communication, you may need to have additional equipment installed.
If your sensor has a fresh battery and is in range, but still isn’t connecting to the panel, chat with one of our Smart Home Professionals for assistance.
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