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Camera Offline

It is important to remember that your Vivint cameras run off of your home wifi network. If you have changed your wifi password or installed a new router, you will need to reconnect the panel to internet so that your cameras can connect. Your Vivint cameras are also dependent on your home wifi speeds. We recommend at least 2 MBPS of upload speed per camera. If your internet is inconsistent or drops off, your cameras may also drop off as a result.

To learn how to check your panel connection to wifi, click here.



For more information and for troubleshooting steps for a Doorbell Camera that is offline, click here.



For more information and for troubleshooting steps for an Ping Camera that is offline, click here.



For more information and for troubleshooting steps for an Outdoor Camera that is offline, click here.

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