If you are having problems connecting to your online account, follow the steps below to correct the issues:
1Check your email and password first to make sure you’re typing it in correctly. The password is case sensitive
2If you’re positive your password is correct and you still can’t log in, or if you have forgotten your password, choose the ‘Forgot Password?’ button on the log in page
3Check your email for a link and follow the prompts to create a new password. Keep in mind that the password must be 7-14 characters and have at least one capitol letter and one number and it should not contain any special characters
4If you do not receive and email or you are unable to reset the password, contact Customer Support for assistance
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