• Verify Rep

Missing Event Markers

Your Playback footage will be marked with hashes that represent events such as motion detection or a doorbell ring. If you are not seeing event markers in your Playback view, you will need to check on your video motion detection settings for your cameras and make sure that your cameras are set to record the events you would like marked in your Playback footage. Follow the steps below to see your recording settings.

1Tap the camera icon in the menu bar of your Vivint Sky app
2Tap the camera that you would like to edit recording settings of
3Tap the settings icon in the top right corner
4Make sure the toggle to record on motion detection is toggled on as well as any other markers you would like to see

Did this answer your question?

For more help, chat or send us a message.

Call 855.898.8908