Power Loss + Low Battery Warnings
If your Vivint Go!Control panel is displaying an electrical plug symbol with a red X over it and your home has power, you will need to complete the following steps because this means that the panel is not receiving power.
Find the outlet the panel is plugged into and ensure that it is still plugged in.
If your system is still plugged in, check to see if the outlet is working. To test your outlet, unplug your system and plug something else like a lamp or a vacuum and make sure that it is receiving power.
If power is restored to your system, the red X will disappear and only the white electrical plug symbol will remain in the upper, right-hand corner of your display screen, and your panel will automatically recharge the back-up battery. The battery can take up to 8 hours to fully re-charge depending on how long the panel was without power.
If you are still experiencing problems, please contact Customer Care for assistance.
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