Loss of Supervision
If your touchscreen panel is giving a Loss of Supervision alert for your recessed door sensor, this means it isn’t able to communicate with the device. To make sure your sensor is communicating, check the following:
1 Select your panel below for steps on how to perform a System Test:
here for steps on how to change the battery.
2If the battery has already been changed, or is less than a month old, make sure the recessed door sensor has not been moved from the location where it was originally installed. There should be two pieces; one in the door frame and one in the door itself. If they have been moved or dislodged, please return them to their original locations.
If your sensor has a fresh battery, is secure in the door, but still isn’t connecting to the panel, chat with one of our Smart Home Professionals for assistance.
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