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Loss of Supervision

If your touchscreen panel can’t find your recessed door sensor, this means it isn’t being monitored. To make sure your recessed door sensor is being monitored, check for all of the following:

If your recessed door sensor has a history of low battery life, the battery could be dead and needs to be replaced.

If you have replaced the battery and are still experiencing problems, make sure the recessed door sensor has not been moved from the location where it was originally installed. There should be two pieces, one in the door frame and one in the door itself. If it has been moved or dislodged, please return it to its original location. If you would like the sensor reinstalled, please contact Customer Care for assistance.

If none of these explains why your sensor isn’t connecting to the panel, contact our Customer Care team via chat, email, or phone.

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