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Panel Not Connected to WiFi

Don’t worry, your system is still working and your home is secure. However, if your panel is not connected to WiFi, you won’t be able to view live video from the mobile app or receive any new panel firmware updates. Follow the steps below to troubleshoot the problem if your panel has disconnected from your home WiFi.
Check your home WiFi
  • Make sure that your home router is plugged in and has power
  • Check your home WiFi connection on a mobile phone or tablet to make sure that it is working
  • Reboot your router by unplugging it and then plugging it back in
Check for panel WiFi connection
  • Go to your panel and check for a WiFi icon in the top right corner of the home screen
  • If you do not see it, follow the steps bellow to connect your panel to WiFi
  • If you do see it, move to the reboot network module step
Connect your panel to WiFi
  • From the home screen, tap the menu icon
  • Tap 'General'
  • Enter your 4-Digit PIN
  • Tap 'Connectivity'
  • Tap 'WiFi'
  • Tap the arrow on the first box and select your home WiFi
  • Enter your WiFi password
  • If you are unable to get your panel to connect, move to the reboot network module step
Connect your panel to WiFi via the Mobile App
  • Open the Vivint Smart Home App
  • Press the Menu icon
  • Press Device Settings
  • Press SkyControl Panel
  • Press WiFi
  • Choose your WiFi network name
  • Enter your WiFi password
  • When your panel finishes connecting, you will see a check mark next to your network name
Reboot the panel network module
  • Tap the menu icon from the home screen
  • Tap 'General'
  • Enter your 4-Digit PIN
  • Tap 'Connectivity
  • Tap 'WiFi'
  • Tap 'Reboot network module'
  • Wait a few minutes for the reboot
  • Follow the steps above to connect the panel to WiFi

If you are still unable to connect to WiFi after following these steps, please contact one of our Smart Home Specialists for additional support.

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