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Device Offline

Your Space Monkey device needs to remain connected to the internet at all times so that it can backup all your files to the network and keep them updated and safe. Because this is very important, if your Space Monkey device isn’t reachable from the internet you will be alerted by receiving a "device not reachable" message from your app or web client and by receiving emails about your device's offline status.

Fortunately, as long as your files have been backed up to the Space Monkey network, you can still access them, even if your Space Monkey has lost connection. However, when you access backed up copies of your files while the Space Monkey is offline, there are a few limitations you should know about:

  • Only files that have been fully backed up to the network will be accessible. You can check your backup progress from the website or from the mobile apps to see what is fully uploaded
  • Files are “read only." You can’t upload or edit any files while your Space Monkey is offline
  • You can’t “share” files
  • You can’t rename or delete files
  • Access to your backed up files (especially initially) may be slower

To remind you of this state, the app shows a lock icon next to your files and folders. When your Space Monkey device is back online, it will automatically reconnect and show your files in the normal way.

To troubleshoot the connection error, try these steps:

1Check your Space Monkey and make sure that it is plugged in and the light is on. You can check the meaning of different light colors here
2Check the ethernet cable and make sure that it is firmly plugged into your router and Space Monkey
3Check the internet connection on another device such as a computer or smart phone. If you can't access the internet on other devices, then you may have an issue with your router or wireless provider

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