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Loss of Supervision

If your touchscreen panel can’t find your carbon monoxide detector for whatever reason, this means it isn’t being monitored. To make sure your carbon monoxide detector is being monitored, check for all of the following:

Perform a System Test

If it has a history of low battery life, the battery could be dead and needs to be replaced. If you have replaced the battery and are still experiencing problems, contact our Customer Care team via chat or email to replace the detector.

Make sure it is within approximately 200 feet of your panel. If it’s more than 200 feet away, it’s out of range and additional equipment needs to be installed.

If none of these explains why your sensor isn’t connecting to the panel, contact our Customer Care team for assistance.

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